FREQUENTLY ASKED QUESTIONS
1. Why should you buy courses on our website?
- Our website aims to provide equal learning opportunities for people worldwide, regardless of their financial situation.
- We organize Group Buys for courses from sale pages, making them more accessible to those who can't afford the original price or lack strong finances.
- The course content we offer is exactly the same as what you would purchase from the sale page.
- If you have sufficient funds and desire full support from the author, purchasing the course directly from the sale page is recommended.
2. What is the delivery method?
- After making a purchase, you will see a "View your orders" link that leads to the "Downloads page". From there, you can download all the files associated with your order.
- Downloads become available once your payment is confirmed. Additionally, a separate download notification email will be sent to you, separate from any transaction notifications from Coursegb.
- As the courses are in digital format, we suggest downloading and saving them to your hard drive. In case the link breaks for any reason, please contact us, and we will provide a new download link.
- If you are unable to find the download link, please rest assured that we will update and notify you between 8:00 AM and 8:00 PM (UTC+8).
3. How long does it take to receive the download link after payment?
- The majority of our products are Instant Downloads (approximately 85% of them). However, for some products, it may take 8-48 hours to set up and upload the necessary files.
- We strive to deliver the download link as soon as possible and will make every effort to minimize any wait times.
- For Pre-orders and course Requests, the estimated wait time is 1-2 weeks.
- If you require specific information regarding delivery time, please contact us before making a purchase.
4. How to get the complete course with the courses is updating?
- We thoroughly review and ensure the completeness of our course content before selling it.
- For dripping courses that are released in modules over time, we will send you the updated content once it becomes available from the course author.
5. What payment methods do you accept?
- We accept various payment methods, including Credit Card, Apple Pay, Google Pay, Paypal, Bitcoin, Skrill, Payoneer, and WMZ. If you have specific payment options in mind, please contact us for further assistance.
6. How can I obtain a coupon?
- We organize several events throughout the year, so we recommend checking our website regularly for upcoming promotions and discounts.
- Our standard discount offer ranges from 15% to 20% off, and you can find these offers directly on our website.
- If you are interested in making bulk orders, please contact us via email at [email protected], and we will provide you with the best offer.
7. How can I request new courses that are unavailable on your website?
- Please contact us using the following template for requesting a course:
- Your email address: (required)
- Name of the course: (if known)
- Sale page link: (required)
8. What is your refund policy?
- We take great care in ensuring the quality and accuracy of all the products we offer. However, there are certain exceptions to our refund policy. These exceptions include online coaching, software, access to Facebook groups, as well as Skype and email support directly from the course author. Refunds will not be provided for these specific content-related issues.
- However, we do offer refunds for products that we are unable to provide. Additionally, if there is an error in the course material we provide, or if the quality of the course is subpar (e.g., blurry videos, poor sound quality), or if any files/modules are missing, we encourage you to contact us so that we can resolve the issue.
- If we are unable to resolve your concerns, we will initiate a refund for your order within 1-3 business days after mutual confirmation. We value our relationship with customers and strive to provide a satisfactory resolution to any issues that may arise.
9. What measures do you have in place to ensure information security?
- We prioritize the security and confidentiality of our customers' information. All registration details and email addresses are automatically encrypted and anonymized, ensuring their safety.
- To maintain a secure environment, we utilize a private server for sending download links to our customers. This means that all information shared with us remains autonomous and protected. We take pride in providing a safe and secure experience for our customers.